First, English is not my main language. I lost my acc- cant be recovery- TB support confirmed that. So this is something- last thing i can do. LAst time i change device, i dont see that there is a ID call " inquiry ID". but now, it on and it's the most important information you need to remember when you want to recovery acc- like me. I dont know the reason they make it, because there is User ID yet So maybe some of you should check back your " inquiry ID" in "user "section. I played this game from 2.3 version, it's too long. I still remember everything but "inquiry ID" and my acc cannot be recovery( get back). My phone was stolen, my acc gone too. sad that it cannot be recovery.